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  • FAQs

    General

    Q: I am a minor (under 18 years old). Do I need parental consent to be seen at UHS?

    A: Please see Consent for Treatment of a Minor for more information. 


    Q: How and where can I get free condoms?

    A: Free condoms are available at UHS. They are located in the restrooms on the 1st and 2nd floors. Students may also obtain free condoms at the Lexington-Fayette County Health Department. 


    Q: Can I get a doctor's excuse if I missed one of my classes?

    A: Please see our Class Attendance Policies for more information is provided. 


    Q: I am a BCTC student. Can I use UHS?

    A: Students who attend BCTC are eligible to be seen at UHS under these guidelines. 

    • Participating and eligible campuses include Cooper Campus, Winchester Campus, and Regency Campus only. 
    • Any BCTC student attending any of these campuses can be seen on a fee-for-service basis (charges range depending on the visit type). 
    • Any BCTC student who is enrolled in at least six hours of traditional in-classroom hours may purchase the health fee for that semester, which would cover the cost of unlimited visits at UHS. 
    • BCTC students who are interested in purchasing the health fee may do so online at the E-Store at Medical Records. 
    • Students who are enrolled strictly in correspondence courses are ineligible to purchase the health fee and cannot be seen at UHS. 
    • BCTC students MUST present a CURRENT BCTC ID at time of visit. 

    Q: Will my parents be notified of my treatment/visits?

    A: All visits to UHS are confidential per HIPAA (Health Insurance Portability and Accountability Act) guidelines. Your parents will not be notified when you visit UHS. This may change, however, if you have procedures that are not covered by the health fee and must be covered by health insurance. If you are on your parent's insurance, there is the possibility that your parents will see any services that are provided and are covered through your insurance. You can speak to your UHS clinician, as well as your insurance company, for more information. 


    Q: How do I get copies of my medical records?

    A: Visit our Medical Records Page for more information. 


    Q: Do my parents have access to my medical records?

    No. UHS is required by the Health Insurance Portability and Accountability Act (HIPAA) to protect the confidentiality of your medical and billing information. Your medical record contains your personal health history. This record is kept confidential and is not released to anyone without your written consent, except in compliance with state and federal laws (i.e., subpoena, court order, health department reporting requirements, etc.). In order to insure we are doing our best to protect your privacy, all medical and billing information will be sent directly to the address you provide. 


    Q: How do I get to UHS?

    A: Get directions to UHS > 


    Q: What bus routes go to UHS?

    A: The Red Route has a stop directly in front of UHS. The White and Blue Routes have a bus stop near UHS. The Stadium Route also has a stop very close to UHS. For more information, please visit the Parking and Transportation Web site. 


    Payment

    Q: What forms of payment do you accept for services?

    A: We accept cash, check, debit card, Plus card and credit card (Master Card and Visa only). 


    Q: How much time do I have to pay my bill?

    A: Some services, such as immunizations, must be paid in full before care is rendered. Other services may be billed directly to the patient. If payment cannot be made on the day of your visit to University Health Service, full payment is expected within 60 days. Students who do not pay their balance in full after 60 days are delinquent to the University of Kentucky and may have a hold placed on their student record. Students who need additional time to resolve an outstanding balance should contact our billing office at 859-323-5823 ext 8-3204 for assistance. 


    Q: How much are fee-for-service visits?

    A: Fee-for-service visits start at $81.00 and go up, depending on the reason for your visit. Additional charges will be incurred if lab tests, X-rays, immunizations, or special procedures are necessary. 


  • Coverage/Health Fee

    Q: What does the University Health Service health fee cover?

    A: UHS provides numerous services for students. View UHS' services. 


    Q: What is the procedure for part-time students who want to pay the health fee?

    A: Part-time students may elect to pre-pay the health fee to entitle them to receive the same covered benefits as full-time students, or they may use UHS on a fee-for-service basis. Part-time UK students may pay the fee at the Student Billing Office in Funkhouser Building. 


    Q: Am I eligible to be seen at UHS if I graduate?

    A: Students who have graduated and have a record on file are eligible to be seen at UHS on a fee-for-service basis for one semester following graduation (e.g., students who graduate in the Spring may be seen during the following summer months; students who graduate in August may be seen during the following fall semester; students who graduate in December may be seen during the following spring semester). During this period, former students should arrange to have their medical records transferred to their new physician. 


    Q: Am I eligible to be seen at UHS if I "sit out" a semester or more?

    A: Continuing students (students who are not currently enrolled but were enrolled the entire previous semester and intend to enroll the following semester) are eligible to be seen on a fee-for-service basis. 


    Q: Can I have my health fee waived if I have my own insurance?

    A: Sorry - no. The Student Health Fee is mandatory for all UK students, and is recommended for all part-time students. The fee supports a broad spectrum of services, including public health activities carried out by UHS for both routine and emergency public health functions. In many ways, UHS acts as the health department for the University, providing health education on campus, offering immunizations, sponsoring flu vaccine campaigns, advising the administration on health matters, and working to prevent outbreaks of disease within the campus community. UHS also provides a wide range of medical services at no additional cost to the student. 


    Q: Am I covered by the health fee during the summer?

    A: UHS is available for health care during the summer. The health fee is voluntary for students in the summer. To use UHS, registered students must pay the summer health fee OR pay on a fee-for-service basis. 


    Q: Can my spouse who does not attend UK be seen at UHS?

    A: Spouses of all eligible students who are not students themselves are welcome to receive their primary care at UHS on a fee-for-service basis except for behavioral health visits. They are charged for all services rendered and must bring their spouse's student ID to receive treatment. 


    Q: If I'm a UK student, can my young children be seen at UHS?

    A: No. UHS does not treat children of students. You may wish to make an appointment with UK Pediatrics at 859-323-5481 or UK Family Practice at 859-323-6711. 

  • Services

    Q: Does University Health Service (UHS) offer testing for sexually transmitted infections?

    A: If you think you may be infected with an STI, you can come to UHS for testing. Testing for many STIs is included in the health fee. To speak to a health nurse about STI testing, please call 859-323-2778 (APPT). 


    Q: Does UHS offer pregnancy testing?

    A: To make an appointment for a urine pregnancy test or to talk with a UHS health care provider, you may call 859-323-2778 (APPT). You can also call the health and wellness nurse at 859-323-5823 ext 8-3264 with any questions. 


    Q: Does UHS offer vaccinations?

    A: UHS offers all of the recommended vaccinations for students. The following vaccines can be administered at UHS: 

    • Measles 
    • Mumps 
    • Rubella 
    • Polio 
    • Varicella 
    • Tetanus 
    • Diphtheria 
    • Pertussis 
    • Hepatitis A and B 
    • Meningococcal Meningitis 
    • HPV vaccine 

    Q: Does UHS offer flu shots?

    A: We offer flu shots each year in late October unless there is a shortage of flu vaccine. Watch the Kentucky Kernel (UK student newspaper) for flu shot information or you may call UHS at 859-323-5823 for more information. 


    Q: Will UHS fax/mail any lab results to my doctor at home?

    A: You can schedule an appointment at UHS to discuss your illness, diagnostic tests and having results sent to your own physician. However, laboratory tests, X-rays and other diagnostic tests requested by a non-UHS clinician will not be covered by a student's health fee. 


    Q: I am a diabetic. Does UHS provide a container for disposal of needles?

    A: Yes. Schedule a nursing appointment to pick up the container for disposal of syringes and needles. When the container is full, bring it back to UHS to be exchanged for a new one. Call 323-APPT (2778) and ask for a "nursing appointment." 


    Q: Can I continue to self-administer my allergy shots while I am living in the residence hall?

    A: We prefer that you schedule a nursing appointment at UHS to receive your allergy injections. Your antigen can be stored in the refrigerator in our allergy injection room. Severe reactions can occur without warning after an allergy injection. If you are not in a medical facility at the time of a reaction, treatment can be dangerously delayed. 

  • Appointments

    Q: How do you make an appointment?

    A: Call 859-323-APPT (2778) between 8 a.m. - 4:30 p.m., Monday - Friday to schedule an appointment for Primary Care, Gynecology/Women's Care, Nursing or Health Education. 

    • You can schedule an allergy shot online at www.ukhealthcare.uky.edu/uhs/MyUKHealthService.htm, then click on the 'My UK Health Service' on-line link, register and schedule your appointment. 
    • Please note that on Thursdays check-in and the first appointments do not begin until 8:40 a.m. 

    Q: How do I make an appointment for Behavioral Health?

    A: Call 859-323-5511 between 8 a.m. - 4:30 p.m., Monday - Friday to schedule a Behavioral Health appointment. 


    Q: What if I need to cancel or reschedule my appointment?

    A: Call 859-323-APPT (2778) to give notice that you will not be able to make your appointment and reschedule if possible. 

    • Call 859-323-5511 to cancel your Behavioral Health appointment. Note: If you do not call within 24 hours and do not show for your behavioral health appointment there will a $10 fee charged to your account. 

    Q: What should I bring to my appointment?

    A: Bring your student ID to every appointment, every time. 

    • Your insurance cards to every appointment every time. 
    • Money or some form of a payment. The health fee only covers your visit; therefore if you get a prescription or need an appliance, such as crutches, you will be expected to pay for that. 
    • Outside records if you are following up here for something that was initially treated elsewhere. 
    • Immunization records if you are coming in for a nursing appointment. 

    Q: Are there walk-in appointments?

    A: Yes. During the fall and spring semesters UHS is open for evening clinic from 4:30 p.m. to 6:00 p.m. and Saturday clinic from 9 a.m. to 11 a.m. It is recommended that students schedule an appointment when possible. HOWEVER, the evening clinic is subject to being booked up and since there are a limited number of clinicians, only acute reasons can be seen during these walk-in times. Reasons to be seen in evening and Saturday clinic include, but are not limited to: 

    • Congestion, cough, sore throat, fever, or GI problems 
    • Follow-ups, earaches, headaches, and upper respiratory infection (URI) symptoms 

    Reasons that one cannot be seen in evening and Saturday clinic include, but are not limited to: 

    • Gynecology/women's care 
    • Injury 
    • Dermatology 

    You can always call 859-323-5823 first to see if we can accommodate you during the evening or Saturday clinics, and if not, you may be directed to somewhere that can see you. 


    Q: How do I schedule an appointment to get birth control?

    A: "This is my first time." If you have never been on birth control (pills, patch, ring, shot) and have never had a female exam, please call 323-2778 and first schedule an appointment for a counseling session. This very informative session will review information about female anatomy and general health, sexually transmitted infections, what to expect during a GYN exam, pap smears and birth control options. Schedule a second appointment with a UHS clinician (which may be later the same day or a different day). During this appointment you may have an exam and screening for STIs and/or a pap smear. You and the clinician will discuss which option is best for you. 

    A: "I just need a renewal." If you have been seeing another GYN provider for female care and have been on birth control (pills, patch, ring, shot) before, please call 323-2778 to schedule an appointment with a clinician. If you have had an exam within the last year, please bring a copy of your medical records to your appointment, including lab work and pap smear results if this was done. The clinician will review your history and records with you and decide if any additional examination is needed. If your last exam was more than a year ago, please schedule an appointment for an "annual exam." 


    Q: How do I schedule an appointment for a Pap smear?

    A: If you have never had a female exam, please call 323-2778 and first schedule an appointment for a counseling session. This very informative session will review information about female anatomy and general health, sexually transmitted infections, what to expect during a GYN exam, pap smears and birth control options (if this is something you are interested in). Schedule a second appointment with a UHS clinician for your female exam (which may be later the same day or a different day). 

    If you have already had a female exam, please call 323-2778 to schedule your annual appointment. You will not need to attend the counseling session again. 

  • Pharmacy

    Q: What do I need to bring with me to get a prescription filled?

    A: When getting your prescription filled, always bring your:

    • Student ID 
    • Insurance card 
    • Prescription benefit card (if your insurance carrier provides one) 
    • Prescription paper or old bottle if it's a refill 

    Q: Can my clinician from home call in a prescription to the Student Health Pharmacy?

    A: Yes, but you will not have the benefit of any possible UHS discounted rate. The Kentucky Clinic/Student Health Pharmacy will fill a student's prescription written by a non-UK clinician one time only. Then the prescription must be written by a UK (or UHS) clinician, or the student can take the prescription to a non-UK pharmacy. 


    Q: How do I get birth control?

    A: Students can call 323-APPT (2778) to schedule an appointment in the UHS Women's Health Clinic. Birth control pills, the birth control patch (Ortho Evra®), the vaginal ring (NuvaRing®) and the birth control shot (Depo Provera®) are available by prescription in the University Health Service and Kentucky Clinic pharmacies. Students receive a discounted price if the prescription is written by a UHS clinician. 


    Q: How much does it cost for contraceptives?

    A: Most contraceptives prescribed by University Health Service clinicians can be purchased at the Student Health Pharmacy or (Kentucky Clinic Pharmacy) at a student discount. The Pharmacy is able to offer some oral contraceptives for as a low as $10 per pack. 


    Q: Does the UK Student Pharmacy have Plan B?

    A: Yes, and at a discounted rate. Females or their male partner, who are 17 years or older, may pick up Plan B at the UK Student Health Pharmacy without a prescription. 


    Q: Where can I go to get a prescription filled on the weekends or when the UK Student Health Pharmacy is closed?

    A: Main Kentucky Clinic Pharmacy: located on the first floor of the Kentucky Clinic, just inside the Limestone entrance.
    Open Saturdays 9 a.m. to 1 p.m. (Closed Sundays and holidays)
    Open Monday - Friday 7:30 a.m. to 6:30 p.m.
    Phone Number: 859-323-5854
     

  • Insurance

    Q: What is the difference between the student insurance and the mandatory health fee?

    A: UK offers a two-part health care system: 

    The student health insurance is an injury and sickness plan which includes surgical and hospitalization benefits. Since most UK students have access to University Health Service through the health fee, the student insurance does not provide for treatment in the absence of illness or injury, except as specifically provided in the policy. The plan is a preferred provider organization (PPO), and UK Hospital and UK College of Medicine physicians are the preferred providers (in area). See the insurance section for details. 

    Full-time students pay a mandatory health fee via their student bill which entitles them to most services at UHS at no cost, including many routine and preventive services. See the covered services for students page for more information. 


    Q: What does the student insurance cover?

    A: UK offers a school-sponsored student health insurance plan. See the student insurance section for details. 


    Q: Since I have to pay the health fee, do I need health insurance?

    A: The health fee and the care provided by UHS are not intended to replace health insurance. Health insurance is strongly recommended for care that may be needed beyond the services provided by the health fee, like: most diagnostic testing (for example, laboratory tests, X-rays, MRIs), hospitalization, surgery, and prescription medications. 


    Q: Will my parent's insurance cover me while I am attending UK?

    A: Contact your insurance company's customer service department for details. Be sure you know your responsibilities for deductibles, co-pays, and co-insurance for services you may need near your UK home. Request a list of medical providers available to you on or near campus. 

    Always carry a copy of your insurance ID card. 

    Remember, UHS does not have the ability to bill your outside insurance company. Ask your insurance company for details on filing claims. 


    Q: Will UHS bill my outside insurance company?

    A: UHS can only bill the UK Student Insurance Plan for services not covered by the health fee; it does not have the ability to bill private insurance companies. Ask your insurance company for details on filing claims. 


Page last updated: 7/3/2013 2:17:57 PM