Your rights & responsibilities as a UK HealthCare patient
Los Derechos y las Responsibilidades del Paciente del UK Chandler Hospital
Complaints or conflicts | About AIDS | Advance directives
You have the right to...
- Receive care, no matter what your age, race, ethnicity, culture, color, national origin, language, sex, gender identity or expression, sexual orientation, appearance, socio-economic status, physical or mental disability, religion, or diagnosis.
- You have the right to designate a support person of your choosing. This support person may be, but is not limited to a spouse, a domestic partner (including a same sex domestic partner), a family member, or a friend.
- Know what's medically wrong and how we can help you get better. We'll also tell you the things you'll need to know when you get home so that you can stay well.
- Know the names of your doctors and nurses.
- Feel safe here and ask questions if you have concerns.
- Say "no" to anything we suggest.
- Not be involved with research unless you want to be involved.
- Receive help with pain.
- Have your religious beliefs respected.
- Have your regular doctor or a family member notified that you're in the hospital.
- Have your choices about end-of-life decisions respected.
- Be treated politely and with consideration.
- Have your privacy respected.
- Know about any rules that might affect you or your family.
- Receive a copy of your medical records; request amendment to your records and request list of disclosures to your records.
- Have your questions about any costs or bills answered at any time.
If you have complaints or conflicts...
- You can complain about anything without worry. If you don't want to talk to your doctor or nurse, please contact the patient representative at 859-257-2178.
- If you have conflicts about care, you may ask your nurse or the patient representative how to contact the Ethics Committee by calling Hospital Administration at 859-257-9474 to help resolve those conflicts.
- If you still have a complaint, you may contact the Kentucky Office of Inspector General at 800-372-2973.
- Patients in the Kentucky Clinic who have conflict may go to the Information Desk on the first or third floors and ask KY Clinic Administration to be notified at 859-257-6780.
- You may also contact the Joint Commission an Accreditation of Healthcare Organizations at 800-994-6610 or email to: firstname.lastname@example.org; or mail to:
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
To help us help you, please...
- Tell us everything we need to know about your condition and history.
- Do what your doctor recommends or tell your doctor why you don't want to follow the recommendations.
- Be considerate of the people with whom you come in contact.
- Take part in making your hospital stay safe; be an active and involved part of your health care team.
- Provide your health insurance information or ask us about other options available to assist you with your payments.
- Let us know if you have legal papers about end-of-life decisions, such as a living will or advance directives. Tell your nurse if you want to make a living will or advance directives. Contact the Department of Patient & Family Services for more information at 859-323-5501.
What everyone needs to know about AIDS
Kentucky law requires that we inform you about AIDS. AIDS stands for acquired immunodeficiency syndrome. It is a disease caused by a virus (human immunodeficiency virus or HIV) that can destroy the body's ability to fight illness.
People can protect themselves if they take reasonable precautions. AIDS is spread in three main ways:
- Having sex with someone who has HIV.
- Sharing drug needles and syringes with users of heroin, cocaine and other drugs.
- Babies can be born with the virus if the mother has been infected.
It's true that some people have acquired AIDS from infected blood transfusions or transplanted organs in the past, but that is very rare. Today, all donated blood and organs are tested for the AIDS virus. There is no proof that the virus is spread through casual contact - you can touch someone with AIDS without getting it. There is no reason to avoid an infected person in ordinary social contact.
What you need to know about advance directives
Advance directives are documents that state your choices about medical treatment. They will also allow you to name someone to make decisions about your medical treatment if you are unable to make decisions for yourself.
Kentucky law recognizes three types of advance directives: 1) A living will; 2) A Designation of Health Care Surrogate; 3) Advance directive for Mental Health treatment.
A living will is a document that tells your doctor or other health care providers whether or not you want treatments or procedures which will prolong your life if you are in a terminal condition or are in a permanently unconscious state. Procedures which can prolong your life may include mechanical respirators to help you breathe, kidney dialysis to clean your body of wastes, or CPR (cardiopulmonary resuscitation) to restore your heartbeat, artificial nutrition and hydration. It may also include your wishes regarding organ donation.
Health care surrogate designation
This type of advance directive lets you name a specific person to make your medical decisions when you are unable to do so. This person acts in your best interest to authorize treatment, refuse treatment or withdraw treatment when you are temporarily or permanently unable to decide for yourself.
To whom should I talk?
You do not have to have an advance directive. If you choose to write an advance directive giving your instructions, you should first talk with your family and those close to you who are concerned about your care and your feelings.
When do I write an advance directive?
Illness or injury can happen at any time. It is easier to discuss possible situations and your wishes at a time when you are healthy. You can always change or cancel an advance directive later if you desire.
What else do I need to know?
- Anyone 18 years of age or older can make an advance directive.
- If you change your mind, you can destroy the document, or revoke it either verbally or in writing
- You don't need a lawyer to write an advance directive.
- We do not automatically honor advance directives in outpatient areas as we don't know of your wishes or your visit may be for unrelated care. If you want us to honor an advance directive in an outpatient area, please speak to a nurse or your doctor.
- While you are a patient at University of Kentucky Hospital, if you would like more information on advance directives, you may contact the Department of patient & Family Services in Room H149 or call 859-323-5501.
- More information on advance directives
- Authorizations & Agreements (PDF, 100 KB) - A PDF version of Patient Rights & Responsibilities with a consent form.
- Autorizaciones y Convenios (PDF, 150 KB) - A Spanish version PDF of Patient Rights & Responsibilities with a consent form.
- Find a spanish interpreter
- Read privacy information
- Read legal notices
University of Kentucky Kentucky Medical Services Foundation Inc.