Information for visiting and community clergy

Chapel windows


The director and staff of Pastoral Care Services at UK HealthCare welcomes you. UK HealthCare values pastoral care and spiritual care as significant elements of the healing process. We appreciate you joining us in that care.

As colleagues in ministry, we want your comings and goings from the hospital to be as convenient as possible, and we want to be available to help you in whatever manner you need. Please feel free to call us at any time with questions about how to navigate the hospital system. We may also call on you to help us with specific faith tradition or denominational requests.

Finding patients and patient confidentiality

You may ask for a patient’s room at any of the Information Desks.

The rules regarding confidentiality in the hospital are a result of HIPAA (Health Information Portability and Accountability Act, 2003) legislation and regulations. HIPAA sets legal limits on the information that we can provide to you about patients in order to protect their privacy.

You should continue to maintain your parishioners' privacy and confidentiality. Please get your parishioners’ or members’ permission before sharing information about their hospitalization. Also, ask your members what they want you to share with the congregation when honoring prayer requests. It is best not to share details about diagnosis, treatment plans or prognosis.

We appreciate your sensitivity in these matters.

Patient privacy

To ensure the comfort and privacy of our patients, we ask that you:

  • Visit only patients in your congregational family.
  • Be considerate of the rights of patients and hospital staff by treating them with courtesy and respect and assisting with the control of noise and the number of visitors.
  • Be mindful that any information regarding a patient must come from the patient or family of the patient. Staff may not provide information to you without patient or family approval. Patients and family may prefer to keep some information private.

Health protection guidelines

To protect your own health and to support the recovery process of the patient you are visiting, please:

  • Do not visit patients if you are not feeling well or have an illness that could be transferred to patients.
  • Always wash your hands before and after visiting each patient. There may be additional scrubbing instructions for very sensitive hospital units.
  • Never give any patient any medication, or anything the patient may ingest, from outside the hospital without medical staff approval. (This includes sacramental items.)
  • Observe all posted notices on the patient's room door.
  • Allow the health care staff to do their work. The patient depends on them, too. If you are asked to wait outside, please keep the corridors clear.
  • Patients may be sensitive to strong scents (perfume, after shave, etc.).

General guidelines for special units

  • You may want to call ahead to check on specific guidelines for special units (ICUs, Kentucky Children’s Hospital, The Birthing Center, etc.).
  • Please check in with the unit clerk before visiting patients.
  • Observe hospital unit visiting hours. Each hospital unit may have different guidelines.
  • No fresh flowers or fruit are allowed in the Intensive Care Units.

Visiting hours and after hours visits

Regular visiting hours are from 8 a.m. to 9 p.m. daily. Visiting clergy and lay pastoral visitors are not generally bound by normal visiting hours, especially in time of crisis; however, they must arrange visits according to the convenience of the patient, and the medical and clinical staff. The Information Desk staff will assist in finding the patient.

Outside of normal visiting hours (9 p.m. to 8 a.m. daily), all visiting clergy and lay pastoral visitors must enter through the main entrances. A security guard will help you find the patient and will provide a temporary visitor’s tag. (You will need to present ID to the security guard.) If Hospital Security or the clergy/lay pastoral visitor has questions, special needs or concerns, the chaplain on call may be paged to assist.

Parking validation

You may have your parking ticket validated at one of the Information Desks – Pavilion A ground floor; Pavilion A first floor (next to gift shop), Pavilion H lobby or in the Pastoral Care Office.

Tracts and sacred literature

You may use appropriate religious and spiritual literature when ministering to your parishioners or others who have requested your services. General distribution of tracts and other religious literature in the hospital is not permitted. Leaving tracts in waiting rooms, lobbies, bathrooms, the hospital chapel and other public areas is not permitted. Devotional and sacred literature is available from the Pastoral Care Office.


Please feel free to contact us to make referrals or with any questions or concerns you may have regarding clergy/lay hospital visitation. You may ask a nurse, clerk, or information specialist to contact a chaplain 24 hours a day, 7 days a week.

Our pager number at Chandler Hospital is 859-330-1520. Our offices are located on the ground floor of Pavilion A, Room A.00.115 (across from the Myra Leigh Tobin Chapel). For non-urgent questions during normal work hours, you may call our office 859-323-5301.

Page last updated: 7/7/2016 4:11:45 PM