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Patient experience awards

The Patient Experience Award banner is given at the end of each quarter to departments or clinics that score in the top 25 percent or 5 percent in patient satisfaction. UK HealthCare is benchmarked against other academic medical centers across the nation.

The department or clinic displays the banner during the time they have achieved the top rankings. The banners are color-coded to communicate the tier ranking. Green indicates a ranking in the 75th percentile; blue indicates the 95th percentile. Departments or clinics must receive 5 or more surveys to receive the award.

Beginning in 2017, the department or clinic that maintains the outstanding level of patient satisfaction for each quarter of the full fiscal year will be awarded a banner displaying the department name and year of the achievement.

The patient satisfaction survey is conducted by an independent third-party company. Patients score UK HealthCare on communication, responsiveness of staff, hospital environment, pain management and discharge information. 

If you have questions, please contact Chelsea Smitson at or 859-257-5967.

*Indicates 95th percentile.

Current Quarter Department/Clinic Winners

QUARTER 4 2017

  • 3BMC (Third floor of Markey)
  • A10A (Pavilion A 10th floor Tower 1 Acute)
  • Good Samaritan 6th Floor
  • Georgetown OB-GYN*
  • Gynecology-Oncology
  • Pediatrics at Maxwell*
  • Developmental and Behavioral Pediatrics
  • Urology

Past department/clinic winners

Quarter 3 2017

  • GSH 6th floor
  • A08J
  • A08A
  • Sports Rehabilitation at Turfland
  • Comprehensive Breast Care Center
  • Cardiopulmonary Rehabilitation
  • Cardiothoracic (CT) Surgery*
  • Gastroenterology at GSH
  • Internal Medicine CareBlue
  • June Buchanan Clinic 
  • Pediatrics at Maxwell
  • Gynecologic Oncology

Quarter 2 2017

  • A06L
  • Good Samaritan Hospital 6th Floor
  • Chemotherapy Infusion at UK Markey Cancer Center
  • CT Scan at Good Samaritan Hospital
  • EKG Gill Heart Institute
  • Comprehensive Breast Care Center
  • Georgetown Obstetrics and Gynecology
  • Gynecology-Oncology
  • Multidisciplinary Oncology Clinic Markey Cancer Center
  • Vascular Surgery

Quarter 4 and Yearly for 2016

Quarter 4

  • A06A*
  • A09J
  • Comprehensive Breast Care Center
  • Gynecologic Oncology Clinic*
  • Internal Medicine*
  • June Buchanan*
  • Refractive Surgery*
  • Speech and Language
  • Cardio Thoracic Surgery
  • Pediatrics at Maxwell Street


  • Kentucky Children’s Services 4 PICU
  • Pediatric Community Cardiology
  • DanceBlue KCH Hematology Oncology Clinic
  • Refractive Surgery Services*
  • Pediatrics at Maxwell Street
  • Comprehensive Breast Care Center
  • Cardiopulmonary Rehabilitation

Page last updated: 8/17/2017 10:08:49 AM